Customer Support Specialist Iii - Account Support Operations - Shared Services - Monterrey

Uberfreight

Monterrey, Mexico
**
Resolve customer and carrier issues
Manage in-transit loads
Build, schedule, and update loads
** Uber Freight is seeking a Customer Support Specialist III in Monterrey, Mexico, who will be pivotal in resolving customer and carrier issues within the logistics and transportation sector. The ideal candidate should possess strong communication skills, a "Call First" mindset, and relevant experience in operational customer support. **

Job Summary

  • Individuals in this role are logistics experts and serve as the frontline for resolving customer and carrier issues, playing a critical role in maintaining service quality and customer satisfaction.
  • Build, schedule, and update loads in our internal systems, and resolve escalations on live loads via Zendesk while meeting strict time and quality service level agreement metrics.
  • Exercise empathy and understanding, understand customer perspectives and unique challenges, and treat them with dignity and respect as you resolve their issues.

Matching Summary

Match Score: 75

** Uber Freight is seeking a Customer Support Specialist III in Monterrey, Mexico, who will be pivotal in resolving customer and carrier issues within the logistics and transportation sector. The ideal candidate should possess strong communication skills, a "Call First" mindset, and relevant experience in operational customer support. **

Skills & Requirements

Must-have

  • Resolve customer and carrier issues
  • Manage in-transit loads
  • Build, schedule, and update loads
  • Meet strict time and quality SLAs
  • Proactive problem-solving
  • Strong 'Call First' mentality

Nice-to-have

  • Empathy and understanding
  • Adaptable to changing teams
  • Share ideas for improvement
  • Collaborate with all groups

Key Requirements

  • Excellent verbal and written communication in English
  • Previous experience in logistics, transportation, freight brokerage, or operational customer support
  • Confidence and willingness to make outbound calls

Work Rights

Not specified

Tailored Resume

Cover Letter