Strategy Consulting Manager - Cx

WPP

Copenhagen, Denmark
On-site
Customer experience strategy
Crm transformation expertise
Client leadership engagement
WPP is seeking a Strategy Consulting Manager for their Customer & Business Strategy Consulting team in Copenhagen. The role focuses on leading Customer Experience (CX) and CRM strategies for top-tier global clients, requiring extensive consulting experience and the ability to drive significant business transformation

Job Summary

  • The role involves leading high-impact Customer Experience and CRM strategies for global top-tier clients to drive business transformation.
  • You will facilitate critical decision-making processes with senior stakeholders regarding customer journey design and CX innovation.
  • The position requires orchestrating comprehensive customer research and translating insights into tangible strategies for personalization and loyalty.

Matching Summary

Match Score: 85

WPP is seeking a Strategy Consulting Manager for their Customer & Business Strategy Consulting team in Copenhagen. The role focuses on leading Customer Experience (CX) and CRM strategies for top-tier global clients, requiring extensive consulting experience and the ability to drive significant business transformation.

Skills & Requirements

Must-have

  • Customer Experience strategy
  • CRM transformation expertise
  • Client leadership engagement
  • Business case development
  • MarTech stack assessment

Nice-to-have

  • Strategic framework ownership
  • Technology selection experience
  • Cross-functional collaboration
  • Agentic marketing platform knowledge

Key Requirements

  • Extensive strategy consulting experience
  • Experience in CX design and CRM transformation
  • Ability to lead workstreams independently

Work Rights

Not specified

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