Reservation Specialist

Alliance Ground International

Fully remote
2+ years customer service experience
Proficiency with microsoft office suite
Ability to work irregular shifts including weekends
Alliance Ground International is seeking a Reservation Specialist to provide exceptional customer service and coordinate concierge services for travelers across airports in the U.S. and Canada. This fully remote position requires strong organizational and communication skills, alongside a commitment to confidentiality and customer satisfaction

Job Summary

  • The role involves coordinating personalized meet-and-greet services for executives, families, and celebrities across twenty-five airports in the US and Canada.
  • Employees must professionally handle incoming communications, book reservations, assign services to concierge agents, and process credit card payments.
  • The position requires maintaining strict confidentiality while collaborating closely with the Director of Airport Butler in a fast-paced remote environment.

Matching Summary

Match Score: 85

Alliance Ground International is seeking a Reservation Specialist to provide exceptional customer service and coordinate concierge services for travelers across airports in the U.S. and Canada. This fully remote position requires strong organizational and communication skills, alongside a commitment to confidentiality and customer satisfaction.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Proficiency with Microsoft Office suite
  • Ability to work irregular shifts including weekends
  • Own smartphone with Android 5+ or iOS 11+
  • High-level confidentiality and attention to detail

Nice-to-have

  • Multi-lingual capabilities
  • Airport or airline industry knowledge
  • Experience with Freshdesk help desk software
  • Remote work environment experience
  • Strong cultural awareness

Key Requirements

  • High School Diploma or GED equivalent
  • Minimum 2 years in customer service or call center
  • Must be authorized to work in the United States without sponsorship
  • Pass drug screen and criminal background check
  • Age requirement: Must be at least 21 years old

Work Rights

Must be authorized to work in the United States

Tailored Resume

Cover Letter