**
Optimal is seeking a fully remote Customer Experience Manager to join their team, focusing on enhancing customer retention and satisfaction while supporting enterprise-level partnerships. The role involves managing the renewal process, collaborating with sales teams, and ensuring customers derive ongoing value from Optimal's research tools.
**
Job Summary
Collaborate within a sales pod to grow the book of business for your region and support our transition to becoming a premier partner for enterprise-level customers.
Manage the end-to-end renewal process for customers within your regional book of business, working closely with your sales pod to ensure customers see ongoing value and stay engaged with our product.
Competitive salary, Employee Share Option Plan (ESOP), annual wellbeing allowance, and generous annual learning and development support are offered.
Matching Summary
Match Score: 75
**
Optimal is seeking a fully remote Customer Experience Manager to join their team, focusing on enhancing customer retention and satisfaction while supporting enterprise-level partnerships. The role involves managing the renewal process, collaborating with sales teams, and ensuring customers derive ongoing value from Optimal's research tools.
**
Skills & Requirements
Must-have
Manage end-to-end renewal process
Drive participant recruitment
Collaborate within sales pod
Troubleshoot product issues
Keep systems up to date
Nice-to-have
Passionate about user experience
Transformative power of human insight
Collaborative attitude
Problem-solver mindset
Key Requirements
2+ years experience in a customer facing or commercial role
Experience using tools like Hubspot, Intercom, or similar
Confident speaking to Enterprise customers and senior leaders
Excellent written and verbal communication skills
Strong negotiation and presentation skills
Strong organizational skills
Experience working in a fast-paced, global SaaS environment