Customer Success Manager - Financial Software

Workday

London, United Kingdom
On-site
Customer relationship coordination
Workday roadmap communication
Customer success plans development
Customer Success is a key role to ensure Workday’s customer happiness and success

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Customer Success is a key role to ensure Workday’s customer happiness and success.

Skills & Requirements

Must-have

  • customer relationship coordination
  • Workday roadmap communication
  • customer success plans development
  • issue resolution and escalation management
  • financial accounting experience

Nice-to-have

  • customer happiness and success
  • achieve maximum value from Workday
  • improve overall user experience
  • curious minds and courageous collaborators
  • sun-drenched optimism and drive

Key Requirements

  • 3-5+ years customer facing services role
  • issue resolution and escalation management
  • Corporate Financial accounting experience
  • Functional domain expertise with Financial software
  • Project management experience with Workday HCM, Payroll, or Financials preferred

Work Rights

Not specified

Tailored Resume

Cover Letter