Manager, Customer Success

SS&C

New York City, NY, USA
Base: 115,000 usd to 145,000 usd; bonus/equity: no...
Hybrid
5 years experience in customer success
2+ years of people management experience
Strong ms office skills
The Manager, Customer Success leads a high-performing team focused on customer satisfaction and success

Job Summary

  • The Manager, Customer Success leads a high-performing team focused on customer satisfaction and success.
  • This role requires a hands-on leader who balances operational excellence with transformation.
  • The position offers a hybrid work model and various employee benefits including 401k matching and professional development reimbursement.

Matching Summary

The Manager, Customer Success leads a high-performing team focused on customer satisfaction and success.

Salary

Base: 115000 USD to 145000 USD; Bonus/Equity: Not specified; Benefits: Health, dental, 401k plan

Skills & Requirements

Must-have

  • 5 years experience in Customer Success
  • 2+ years of people management experience
  • Strong MS Office skills

Nice-to-have

  • Experience using Gainsight and Zendesk
  • Project implementation experience
  • Bilingual in English and Spanish

Key Requirements

  • Minimum 5 years experience
  • 2+ years of people management
  • Presentation and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter