Customer Service Delivery Manager

Amadeus

Bogota, Colombia
Hybrid
Itsm platforms (e.g., servicenow)
Reporting and analytics tools (excel, power bi)
Collaboration tools (microsoft 365 suite)
As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance

Job Summary

  • As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance.
  • Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.
  • Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

Matching Summary

As a Customer Service Delivery Manager, you’ll be the primary point of contact for airline customers, ensuring timely, high‑quality service delivery, leading incident resolution, and driving initiatives that enhance customer satisfaction and operational performance.

Skills & Requirements

Must-have

  • ITSM platforms (e.g., ServiceNow)
  • Reporting and analytics tools (Excel, Power BI)
  • Collaboration tools (Microsoft 365 suite)
  • Lead incident resolution efforts
  • Drive service delivery improvements
  • Manage production incidents
  • Manage SLAs and escalations

Nice-to-have

  • Strong organizational and planning skills
  • Ability to lead cross-functional coordination
  • Advocate for product issue resolution
  • Review billing data with Account Management

Key Requirements

  • 3-5 years of experience in Application Support
  • 5+ years in IT Service Management
  • Full professional proficiency in English
  • Proven experience managing production incidents
  • Solid understanding of airline business processes

Work Rights

Not specified

Tailored Resume

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