Case Manager - Specialised Insurance

143

Sydney, Australia
Not specified; salary reviews included in benefits
Fully remote
Extensive customer service experience
End-to-end claims process management
Stakeholder liaison and communication
The role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey

Job Summary

  • The role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.
  • EML offers a flexible work environment with up to 3 days of remote work per week after the first three months.
  • Employees benefit from a corporate wellbeing program, generous discounts, comprehensive learning opportunities, and up to 16 weeks of paid parental leave.

Matching Summary

The role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.

Salary

Not specified; Salary reviews included in benefits

Skills & Requirements

Must-have

  • Extensive customer service experience
  • End-to-end claims process management
  • Stakeholder liaison and communication

Nice-to-have

  • Allied health or rehabilitation background
  • Empathetic and supportive approach
  • Strategic thinking and creativity
  • Experience with mental health claims

Key Requirements

  • Extensive customer service experience
  • Allied health, rehabilitation, or disability support experience (advantageous)
  • Strong empathy and resilience skills

Work Rights

Not specified

Tailored Resume

Cover Letter