The D&T Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors
Job Summary
The D&T Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors.
The role drives performance management, adherence to SLAs and KPIs, and continuous service improvement across Diageo’s technology landscape.
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
Matching Summary
The D&T Service Delivery manager is responsible for ensuring consistent, high-quality IT services through effective oversight of key AMS and Infrastructure vendors.
Skills & Requirements
Must-have
ITIL v4 application
AMS and Infrastructure vendor management
Service Level Agreement (SLA) governance
Continual Service Improvement (CSI) initiatives
Operational governance frameworks
Nice-to-have
Proactive problem management
Data-driven vendor performance
Inclusive and diverse culture
Wellbeing and work-life balance
Key Requirements
Minimum 8 years experience in IT Service Management
Proven experience managing AMS or Infrastructure vendors