Customer Banking Specialist - Grafton

CommBank

Grafton, AU
Exceptional customer service delivery
In-depth customer conversations
Financial health checks
As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs.
  • You will complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • You will provide options for the customer through education & demonstration of our in-branch technology and digital banking options.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with every customer about how we can support their overall banking needs.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Financial Health Checks
  • Promote digital banking options
  • Problem-solving and effective solutions

Nice-to-have

  • Financial Services experience
  • Retail or Hospitality background
  • Articulate financial terms clearly
  • Act with integrity
  • Customer-centric approach

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask the right questions
  • Ability to work in a busy retail environment
  • Genuine interest in building a career

Work Rights

Not specified

Tailored Resume

Cover Letter