Executive - Business Channels (operations & Customer Service)

Hong Leong Bank

Banting, Malaysia
Customer service excellence
Cross selling of financial products
Branch operations compliance
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores

Job Summary

  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores.
  • Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration.
  • Realise your full potential at Hong Leong Bank by applying now.

Matching Summary

Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores.

Skills & Requirements

Must-have

  • Customer service excellence
  • Cross selling of financial products
  • Branch operations compliance

Nice-to-have

  • Digital transformation support
  • Weekend availability
  • Team collaboration skills

Key Requirements

  • Experience in customer service
  • Knowledge of banking products
  • Ability to perform cash handling

Work Rights

Not specified

Tailored Resume

Cover Letter