The Hotel Front Office Receptionist position at Pan Pacific Hotels Group Limited in Singapore involves managing guest check-ins and check-outs, handling inquiries and complaints, and ensuring guest satisfaction. The role requires attention to detail and the ability to maintain accurate guest accounts while fostering a welcoming environment
Job Summary
The incumbent will check in and out guests while ensuring all accounts are correct and settled upon departure.
Employees must handle guest enquiries and complaints tactfully to ensure maximum satisfaction and adherence to the MADDAM philosophy.
The role requires maintaining complete records of guest accounts, declaring shortages or excesses to the Accounts Department.
Matching Summary
Match Score: 85
The Hotel Front Office Receptionist position at Pan Pacific Hotels Group Limited in Singapore involves managing guest check-ins and check-outs, handling inquiries and complaints, and ensuring guest satisfaction. The role requires attention to detail and the ability to maintain accurate guest accounts while fostering a welcoming environment.
Skills & Requirements
Must-have
Check in and out guests according to procedures
Process guest accounts and cashiering duties
Handle guest complaints tactfully
Maintain VIP and special attention guest records
Liaise with Duty Manager and relevant departments
Nice-to-have
Strive to make a difference and do a little more
Create positive first impressions for corporate image