Member Support Representative

Sun Life U.S.

Base: $40,600 - $54,800; bonus/equity: discretiona...
Not specified
Solid systems and technology skills
Strong verbal and written communication
Actively listen to customers
Sun Life U.S. is seeking a Member Support Representative to provide exceptional customer service to clients regarding their benefits and claims inquiries. The role emphasizes empathy, problem-solving, and effective communication skills to ensure client satisfaction

Job Summary

  • The position is accountable for the intake of all telephone calls and inquiries from claimants and policyholders as well as Sun Life’s internal claims professionals and Client Relationship Executives.
  • Individuals in this role uphold our commitment to providing the highest level of customer service standards in order to ensure our clients complete satisfaction.
  • We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.

Matching Summary

Match Score: 85

Sun Life U.S. is seeking a Member Support Representative to provide exceptional customer service to clients regarding their benefits and claims inquiries. The role emphasizes empathy, problem-solving, and effective communication skills to ensure client satisfaction.

Salary

Base: $40,600 - $54,800; Bonus/Equity: discretionary annual incentive award; Benefits: comprehensive benefits package

Skills & Requirements

Must-have

  • Solid systems and technology skills
  • Strong verbal and written communication
  • Actively listen to customers
  • Problem solving aptitude
  • Work effectively in fast paced environment

Nice-to-have

  • Sense of urgency
  • Empathy and understanding
  • High energy and passion for service
  • Adaptable and motivated
  • Continuous learning and development

Key Requirements

  • Proven record of strong customer service

Work Rights

Not specified

Tailored Resume

Cover Letter