Customer Service Trainer

Fortum Oyj

Gdańsk, Poland
On-site
Minimum two years trainer experience
Public speaking proficiency
Microsoft office suite mastery
The role involves designing, leading, and improving onboarding and regular development programs for customer service staff

Job Summary

  • The role involves designing, leading, and improving onboarding and regular development programs for customer service staff.
  • Employees benefit from a hybrid work model with two days in the office and a comprehensive package including private healthcare and wellness initiatives.
  • The position requires close collaboration with quality departments and managers to implement developmental actions and improve consultant efficiency.

Matching Summary

The role involves designing, leading, and improving onboarding and regular development programs for customer service staff.

Skills & Requirements

Must-have

  • Minimum two years trainer experience
  • Public speaking proficiency
  • Microsoft Office suite mastery
  • Customer service training background
  • Soft skills workshop facilitation

Nice-to-have

  • Psychology or business psychology degree
  • Coaching or communication specialization
  • Creative instructional design skills
  • Analytical thinking orientation
  • Results-driven mindset

Key Requirements

  • Minimum 2 years training experience
  • Higher education preferred
  • Fluency in Microsoft Office tools

Work Rights

Not specified

Tailored Resume

Cover Letter