Customer Support Specialist

Wayvia

United States
Base: $21-23ph; bonus/equity: not specified; benef...
Fully remote
Manage inbound communication
Resolve customer support issues
Utilize product knowledge
Wayvia is seeking a Customer Support Specialist to manage customer inquiries and ensure exceptional service in a remote setting. The role requires strong communication and troubleshooting skills, as well as experience in customer-facing roles

Job Summary

  • The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services.
  • This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.
  • Wayvia encourages a healthy work-life balance and commitment to employee wellbeing, offering flexible work-from-home arrangements, 401K match, and professional development programs.

Matching Summary

Match Score: 85

Wayvia is seeking a Customer Support Specialist to manage customer inquiries and ensure exceptional service in a remote setting. The role requires strong communication and troubleshooting skills, as well as experience in customer-facing roles.

Salary

Base: $21-23/hour; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, 401K Match, Flexible vacation, Paid parental leave, Technical stipend, Professional development programs, Wellness programs

Skills & Requirements

Must-have

  • Manage inbound communication
  • Resolve customer support issues
  • Utilize product knowledge
  • Communicate professionally

Nice-to-have

  • Contribute to product roadmap
  • Recommend best practices

Key Requirements

  • Associate's degree (Bachelor’s preferred)
  • 0-2 years of experience
  • Experience in a customer-facing role
  • Basic knowledge of customer support software
  • Strong communication, organizational, and time management skills
  • Proven troubleshooting ability

Work Rights

Not specified

Tailored Resume

Cover Letter