Senior Director, Enterprise Software And Growth

Instacart

Remote, United States
Base pyy range dependent on permanent work locatio...
Remote
12+ years enterprise software leadership
Direct leadership of professional services organization
Ownership of combined post-sale p&l with $200m+ arr
Instacart is seeking a Senior Director for its Enterprise Software and Growth division, a leadership role responsible for overseeing the implementation and growth strategies of software products for major grocery retailers. The ideal candidate will have extensive experience in enterprise software leadership, particularly in post-sale functions, and will thrive in a fast-paced, business development-driven environment

Job Summary

  • This role leads three Director-led organizations including Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success to own the full retailer experience.
  • The incumbent is accountable for key business outcomes such as net revenue retention, expansion GTV, and implementation quality across North America's largest grocery chains.
  • Instacart operates as a Flex First team, offering employees the flexibility to work remotely from home, an office, or other locations while staying connected through regular events.

Matching Summary

Match Score: 85

Instacart is seeking a Senior Director for its Enterprise Software and Growth division, a leadership role responsible for overseeing the implementation and growth strategies of software products for major grocery retailers. The ideal candidate will have extensive experience in enterprise software leadership, particularly in post-sale functions, and will thrive in a fast-paced, business development-driven environment.

Salary

Base pay range dependent on permanent work location; Not specified; Highly market-competitive compensation and benefits

Skills & Requirements

Must-have

  • 12+ years enterprise software leadership
  • Direct leadership of professional services organization
  • Ownership of combined post-sale P&L with $200M+ ARR
  • 5+ years managing Director-level leaders
  • Experience in BD-led commercial environment
  • Deep familiarity with enterprise retail or grocery domains

Nice-to-have

  • Track record of improving time-to-live at scale
  • Transforming CS from reactive to proactive business advisory
  • Hands-on design of implementation-to-success motions
  • Experience applying AI to augment CS workflows
  • Background in grocery or supply chain software

Key Requirements

  • 12+ years of enterprise software leadership
  • Direct accountability for $200M+ ARR post-sale P&L
  • 5+ years managing Director-level leaders
  • Proven success in BD/Sales-led environments
  • Deep familiarity with enterprise retail/grocery domains

Work Rights

Not specified

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