Senior Customer Support Specialist (airline Crew Management Solutions)
C295
Gdansk, Poland
Hybrid
Technical level 2 support
Crew management expertise
Skywise support system
Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products in line with business needs
Job Summary
Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products in line with business needs.
Own and resolve complex, technical queries through the Skywise support system (telephone, chat, forums & tickets), working across the business to ensure complete satisfaction of the customers.
Offer includes stable, full-time employment, flexible working hours with a hybrid model, training and development opportunities, co-funding for meals and commuting, and access to the latest knowledge and technologies.
Matching Summary
Provide technical Level 2 support for the Skywise N-Ops & Crew (N-OC) product with scope to extend this to additional products in line with business needs.
Skills & Requirements
Must-have
technical Level 2 support
crew management expertise
Skywise support system
resolve complex technical queries
adhering to Service Level Agreements
Nice-to-have
understanding crew duty violations
understanding irregular operations
team player
attention to detail
Key Requirements
3-5 years of experience in aviation IT role
experience with Airline Crew Management Systems
experience in IT/Software support role
experience working with customer requests under strict time frames