CSL Behring is seeking a Digital/AI & Omnichannel Senior Lead to develop and execute omnichannel and AI strategies in Japan, aiming to enhance customer experience and drive business impact. The ideal candidate will possess strong experience in omnichannel strategy within the pharmaceutical sector, and will collaborate with various cross-functional teams to implement effective initiatives
Job Summary
This role is responsible for leading the development and execution of omnichannel and AI strategies in Japan to enhance customer experience and business effectiveness.
The position requires translating business priorities into practical AI use cases while ensuring all activities comply with internal policies and external regulations.
As a strategic business partner, the incumbent will act as Japan's Omnichannel Champion, collaborating with global affiliates to share best practices and support the broader engagement agenda.
Matching Summary
Match Score: 85
CSL Behring is seeking a Digital/AI & Omnichannel Senior Lead to develop and execute omnichannel and AI strategies in Japan, aiming to enhance customer experience and drive business impact. The ideal candidate will possess strong experience in omnichannel strategy within the pharmaceutical sector, and will collaborate with various cross-functional teams to implement effective initiatives.
Skills & Requirements
Must-have
Omnichannel strategy development
AI adoption and utilization strategy
Cross-functional stakeholder management
Data-driven performance optimization
Compliance with data privacy regulations
Nice-to-have
Experience in digital transformation
Strong analytical thinking skills
Openness to new technologies
Change leadership capabilities
International matrix environment experience
Key Requirements
Bachelor's degree or equivalent experience
Proven experience in pharmaceutical omnichannel strategy