1st Line Support Engineer

Qoria Ltd

Leeds, United Kingdom
Not specified; enhanced holiday & family leave; te...
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Customer service experience
Written and spoken english proficiency
Phone and email enquiry handling
** Qoria Ltd is seeking a 1st Line Support Engineer to provide first-level technical support for their child digital safety solutions. The ideal candidate should possess strong customer service skills, technical troubleshooting abilities, and a passion for ensuring children's online safety. **

Job Summary

  • This role provides first-line technical support to end-users, including troubleshooting hardware and software issues via phone, email, chat, or in person.
  • The successful candidate must represent company values, set the standard for customer service, and instill confidence in responsiveness while protecting children online.
  • Employees receive benefits including stock options, enhanced holiday and family leave, and a tech allowance while working on purpose-driven solutions.

Matching Summary

Match Score: 75

** Qoria Ltd is seeking a 1st Line Support Engineer to provide first-level technical support for their child digital safety solutions. The ideal candidate should possess strong customer service skills, technical troubleshooting abilities, and a passion for ensuring children's online safety. **

Salary

Not specified; Enhanced holiday & family leave; Tech Allowance included

Skills & Requirements

Must-have

  • Customer service experience
  • Written and spoken English proficiency
  • Phone and email enquiry handling
  • Strong organisational skills
  • Empathy with customers
  • Professionalism with difficult customers
  • Understanding of safeguarding children

Nice-to-have

  • Experience with Smoothwall products
  • Linux Operating System knowledge
  • Google Workspace familiarity
  • Zendesk ticketing system experience
  • Pattern identification in incidents
  • Knowledge base contribution
  • Remote access tool usage

Key Requirements

  • High level of written and spoken English
  • Fundamental understanding of IPv4 Networking
  • Experience in a customer service role
  • Ability to work in time-pressured situations
  • Motivation to resolve queries timely

Work Rights

Not specified

Tailored Resume

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