The Technical Support Associate provides first line technical support to customers by addressing inquiries and complaints related to Abbott ARDx products through multiple communication channels
Job Summary
The Technical Support Associate provides first line technical support to customers by addressing inquiries and complaints related to Abbott ARDx products through multiple communication channels.
The role involves documenting complaints accurately, troubleshooting technical issues, and ensuring compliance with post-market surveillance regulations while supporting customers across different time zones.
Abbott offers career development opportunities within an international company recognized globally as a great place to work, emphasizing diversity and inclusion.
Matching Summary
The Technical Support Associate provides first line technical support to customers by addressing inquiries and complaints related to Abbott ARDx products through multiple communication channels.
Skills & Requirements
Must-have
Technical support via phone and email
Complaint documentation and analysis
Compliance with medical device regulations
Customer troubleshooting and issue resolution
Proficiency in Microsoft Office applications
Japanese language fluency
Nice-to-have
Process improvement initiatives
Team collaboration and knowledge sharing
Adaptability and positive attitude
Strong written and verbal communication
Ability to work remotely if required
Key Requirements
3rd Level Certificate, Diploma or Degree in relevant discipline
Minimum 1 year customer-facing experience in medical or clinical environment