This role serves as a key partner to drive business transformation for customers by aligning product roadmaps with their long-term strategic goals
Job Summary
This role serves as a key partner to drive business transformation for customers by aligning product roadmaps with their long-term strategic goals.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Candidates will have the autonomy to design success plans and engage directly with executive leadership to demonstrate value and identify expansion opportunities.
Matching Summary
This role serves as a key partner to drive business transformation for customers by aligning product roadmaps with their long-term strategic goals.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive stakeholder relationship management
Nice-to-have
State and Local Government customer base experience
Adaptive Planning implementation experience
Financials functional domain expertise
High-level presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor's degree in Business or Technical field
Ability to travel up to 30%
Must be based in Tokyo or Osaka office
Minimum 5 years consulting or account management experience
Minimum 1 year Workday project management experience