Production Support

Fiserv

Basildon, England, United Kingdom
Incident and problem management
Client communications
Change and release management
Fiserv is a global leader in Fintech and payments, connecting financial institutions and consumers securely

Job Summary

  • Fiserv is a global leader in Fintech and payments, connecting financial institutions and consumers securely.
  • The role involves acting as a communication channel between clients and internal teams for production support.
  • Candidates will participate in incident resolution and client meetings, contributing to continuous improvement.

Matching Summary

Fiserv is a global leader in Fintech and payments, connecting financial institutions and consumers securely.

Skills & Requirements

Must-have

  • Incident and Problem Management
  • Client Communications
  • Change and Release Management
  • Knowledge of ServiceNow
  • Supporting 24/7 on call

Nice-to-have

  • Strong communication skills
  • Analytical mindset for problem resolution
  • Ability to handle stressful situations

Key Requirements

  • Knowledge of Merchant Acquiring card payment transaction processing
  • Familiarity with ITIL framework
  • Ability to articulate technical terms for clients

Work Rights

Not specified

Tailored Resume

Cover Letter