Senior Analyst - Customer Support

LSEG (London Stock Exchange Group)

Kuala Lumpur, Malaysia
Fully remote
Mandarin-speaking clients support
Technical support for lseg/refinitiv products
Diagnose and resolve technical issues
This role is responsible for delivering high-quality, courteous, and efficient technical support to Mandarin-speaking clients across the sell-side and buy-side

Job Summary

  • This role is responsible for delivering high-quality, courteous, and efficient technical support to Mandarin-speaking clients across the sell-side and buy-side.
  • Provide industry-leading technical support for Trading, FX, Advisory & Investment customers in China and Taiwan using LSEG's applications and products.
  • LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Matching Summary

This role is responsible for delivering high-quality, courteous, and efficient technical support to Mandarin-speaking clients across the sell-side and buy-side.

Skills & Requirements

Must-have

  • Mandarin-speaking clients support
  • Technical support for LSEG/Refinitiv products
  • Diagnose and resolve technical issues
  • Market data concepts understanding
  • First-level technical troubleshooting

Nice-to-have

  • Customer-first problem solving
  • Learning agility and adaptability
  • Empathy and professional tone
  • Continuous improvement mindset

Key Requirements

  • Business level English and Mandarin
  • Foundational IT competencies
  • Application & Product Awareness
  • Technical Troubleshooting Skills
  • Communication & Soft Skills
  • Customer-Focused Mindset
  • Learning Agility & Adaptability

Work Rights

Not specified

Tailored Resume

Cover Letter