Support Specialist

B2TECH

Albania
On-site
B2b customer experience
Customer journey support
Customer feedback incorporation
B2TECH is seeking a Support Specialist to enhance B2B customer experiences by providing effective support throughout their journey. The ideal candidate will have strong communication skills, a willingness to work in shifts, and a good understanding of technical concepts, with sports betting knowledge preferred

Job Summary

  • The Support Specialist will provide our corporate clients with an exceptional B2B customer experience by supporting their needs along the most critical touchpoints of the customer journey.
  • Become an expert on B2Tech's products and services, communicate well with multiple stakeholders, and supervise internal support-related processes.
  • B2TECH offers a hybrid work setup, gym sponsorship, medical insurance coverage, and exciting career paths with personalized learning and development programs.

Matching Summary

Match Score: 85

B2TECH is seeking a Support Specialist to enhance B2B customer experiences by providing effective support throughout their journey. The ideal candidate will have strong communication skills, a willingness to work in shifts, and a good understanding of technical concepts, with sports betting knowledge preferred.

Skills & Requirements

Must-have

  • B2B customer experience
  • customer journey support
  • customer feedback incorporation
  • respond to customer queries
  • technical concepts understanding
  • very good English skills

Nice-to-have

  • love helping others
  • solving problems
  • internal advocate for customers
  • creating long-term relationships
  • passion for sports

Key Requirements

  • Sports betting knowledge
  • Willingness to work in shifts
  • Understanding of XML, API, browser, cache, HTML

Work Rights

Not specified

Tailored Resume

Cover Letter