The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy
Job Summary
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy.
You will embed Customer Success into the company culture, champion our products, and ensure customers achieve measurable outcomes.
This role is ideal for a disciplined operator who excels at scaling teams, building processes, and partnering cross-functionally to deliver commercial impact.
Matching Summary
The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy.
Skills & Requirements
Must-have
operationalize Customer Success
drive customer value
scale teams and build processes
customer lifecycle management
drive adoption and engagement
cross-functional leadership
Nice-to-have
deep customer empathy
vision for future operational excellence
experience in oil & gas
Key Requirements
5+ years leading Customer Success teams in B2B SaaS
10+ years in Customer Success or related disciplines