Morgan Stanley is seeking an Ops Control Lead to oversee operational performance and incident management within their Production Assurance organization. The ideal candidate will have relevant experience, strong communication skills, and a passion for coaching, while benefiting from a supportive and dynamic work environment
Job Summary
The role is responsible for overseeing real-time operational performance and managing incident severity across the Production Assurance organization.
Candidates must collaborate with Workforce Management, Operations, and Support teams to execute contingency plans during outages or spikes.
Morgan Stanley offers a supportive environment where employees are empowered to move about the business and work alongside diverse teams.
Matching Summary
Match Score: 85
Morgan Stanley is seeking an Ops Control Lead to oversee operational performance and incident management within their Production Assurance organization. The ideal candidate will have relevant experience, strong communication skills, and a passion for coaching, while benefiting from a supportive and dynamic work environment.
Skills & Requirements
Must-have
Real-time operational performance monitoring
Incident severity management
Staffing adjustments for unplanned events
Contingency plan execution during outages
Major incident response leadership
ITIL Incident Management practices
Nice-to-have
Passion for providing feedback and coaching
Excellent written and oral communication skills
Experience with Service Desk metrics
Mentoring associates on Ops Control Support
Analyzing real-time data and incident trends
Key Requirements
College Degree or equivalent experience
At least 4 years relevant experience
ITIL familiarity or ITIL Incident Management practices