Director, Customer Success

RELX

Base: $115,400 - $192,300; bonus/equity: annual in...
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10+ years in customer success
Experience with ehr integration
Proven leadership of cross-functional teams
** Elsevier is seeking a Director of Customer Success for its Clinical Solutions portfolio, focused on overseeing customer engagement, successful implementations, and ongoing support. The ideal candidate will possess extensive experience in healthcare technology and lead cross-functional teams to enhance customer satisfaction and retention. **

Job Summary

  • The Director of Customer Success will lead post-sale customer engagement for the Clinical Solutions portfolio.
  • This role ensures successful product implementations and exceptional ongoing customer support.
  • The position fosters a culture of accountability, collaboration, and continuous improvement.

Matching Summary

Match Score: 75

** Elsevier is seeking a Director of Customer Success for its Clinical Solutions portfolio, focused on overseeing customer engagement, successful implementations, and ongoing support. The ideal candidate will possess extensive experience in healthcare technology and lead cross-functional teams to enhance customer satisfaction and retention. **

Salary

Base: $115,400 - $192,300; Bonus/Equity: Annual incentive bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • 10+ years in Customer Success
  • Experience with EHR integration
  • Proven leadership of cross-functional teams

Nice-to-have

  • Passion for improving healthcare outcomes
  • Ability to influence across functions
  • Strong operational execution capabilities

Key Requirements

  • Bachelor’s degree required
  • Advanced degree preferred
  • Strong people leadership skills

Work Rights

Not specified

Tailored Resume

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