Develop and manage a team of Customer Success Managers and strategic client accounts, responsible for driving revenue and cultivating executive-level client relationships
Job Summary
Develop and manage a team of Customer Success Managers and strategic client accounts, responsible for driving revenue and cultivating executive-level client relationships.
Build and manage a team of account managers to ensure a high level of customer satisfaction and retention by building customer relationships and providing tailored service.
Establish and maintain strong professional working relationships with Research and Design, Sales, Sales Operations, Marketing and Customer Advocacy.
Matching Summary
Develop and manage a team of Customer Success Managers and strategic client accounts, responsible for driving revenue and cultivating executive-level client relationships.
Skills & Requirements
Must-have
customer relationship management
product adoption and implementation
partner support
client-focused SaaS solutions
drive revenue and retention
Nice-to-have
team-oriented, fast-paced environments
high degree of integrity
motivational and leadership skills
technical background
knowledge of SaaS applications
Key Requirements
10+ years of experience in sales, sales management, account management
Minimum 5 years of leadership experience managing teams