Manager Service Delivery - Customer Contact Centre

VicRoads RLS

Wendouree, Victoria, Australia
Base: $128,555 - $147,000; bonus/equity: not speci...
Leadership in contact centre
Operational excellence
Customer satisfaction focus
As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents

Job Summary

  • As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents.
  • Your mission is to ensure customer satisfaction and deliver exceptional service while fostering a culture of continuous improvement.
  • At VicRoads, we embrace diversity and inclusion and we’re proud our workforce reflects the community we work for.

Matching Summary

As the Manager, Service Delivery, you'll be the driving force behind daily operations, leading a dedicated team of leaders and agents.

Salary

Base: $128,555 - $147,000; Bonus/Equity: Not specified; Benefits: Competitive salary and benefits

Skills & Requirements

Must-have

  • Leadership in contact centre
  • Operational excellence
  • Customer satisfaction focus

Nice-to-have

  • Dynamic leader
  • Passion for customer experiences
  • Mentorship and professional growth

Key Requirements

  • Degree in Business or Operations Management
  • Experience in large operational environments
  • Proven track record in leadership roles

Work Rights

Must have right to work in Australia

Tailored Resume

Cover Letter