Follow up overdue payments and process transactions
PACT Retail Solutions is seeking a Customer Service and Sales Support professional to manage customer interactions and sales orders, while contributing to sustainability efforts in packaging solutions. The ideal candidate will possess strong communication skills, customer service experience, and the ability to work collaboratively within a supportive team environment
Job Summary
This role supports PRS customers by managing sales orders, responding to queries, ensuring data accuracy, and collaborating across Finance, Operations, Planning, and international teams to retain customers and maintain high satisfaction across ANZ.
With a strong focus on sustainability, collaboration, and customer service, PACT Retail Solutions supports global retail supply chains while contributing to a more sustainable future through practical circular solutions.
You'll be welcomed into a collaborative and respectful workplace where teamwork, accountability, and continuous improvement are valued, offering opportunities to learn, grow, and develop your skills in a forward-thinking business.
Matching Summary
Match Score: 85
PACT Retail Solutions is seeking a Customer Service and Sales Support professional to manage customer interactions and sales orders, while contributing to sustainability efforts in packaging solutions. The ideal candidate will possess strong communication skills, customer service experience, and the ability to work collaboratively within a supportive team environment.
Skills & Requirements
Must-have
Manage customer email and phone queries
Monitor order inbox and raise sales orders
Follow up overdue payments and process transactions
Provide stock-on-hand and sales history reports
Liaise with couriers for ETAs and PODs
Nice-to-have
Strong accuracy and communication skills
Ability to work independently and manage deadlines
Calm, resilient, and results-driven attitude
Assist with new product development activities
Support and train staff members
Key Requirements
2+ years in sales or customer service experience
Customer service, data entry or reception experience preferred