ARISTON SERVICES PTE. LTD. is seeking a Customer Service Officer in Singapore to handle customer inquiries through calls, emails, and chat. The role involves ensuring customer satisfaction through first-call resolution and effective liaising with support teams, requiring shift work, including weekends and public holidays
Job Summary
The role involves performing outbound calls to users who leave callbacks and providing first call resolution for incoming hotline inquiries.
Employees must handle customer contact through various channels including phone, email, and chatbot agents while managing public problems and queries.
The position requires working in shifts covering a 44-hour week across 5.5 days, including weekends and public holidays.
Matching Summary
Match Score: 75
ARISTON SERVICES PTE. LTD. is seeking a Customer Service Officer in Singapore to handle customer inquiries through calls, emails, and chat. The role involves ensuring customer satisfaction through first-call resolution and effective liaising with support teams, requiring shift work, including weekends and public holidays.
Skills & Requirements
Must-have
Perform outbound calls to users
Provide first call resolution
Handle emails and chatbot responses
Work in shifts including weekends
Manage stress of public queries
Nice-to-have
Liaise with support teams effectively
Timely issue resolution skills
Proper documentation and tracking
Key Requirements
Availability for shift work on weekends and PHs
Capacity to handle high-stress public interactions