Customer Service Representative (World's Top Airline)

TDCX (SG) PTE. LTD.

Singapore, Singapore
Attractive remuneration; performance incentives in...
Not specified (assumed flexible working arrangements based on job description).
Handle phone call enquiries
Process reservations and ticketing
Maintain member accounts
TDCX is seeking a Customer Service Representative to join their team in Singapore, primarily focusing on delivering excellent service to their airline industry partner brands. The role entails handling customer inquiries, processing reservations, and managing member accounts, with a strong emphasis on customer orientation and communication skills

Job Summary

  • You will deliver excellent service to partner brands by handling phone enquiries and processing airline reservations.
  • The role involves maintaining member accounts, advising on promotions, and resolving complaints through backend liaison.
  • TDCX offers attractive remuneration, comprehensive medical coverage, and strong learning and development plans.

Matching Summary

Match Score: 85

TDCX is seeking a Customer Service Representative to join their team in Singapore, primarily focusing on delivering excellent service to their airline industry partner brands. The role entails handling customer inquiries, processing reservations, and managing member accounts, with a strong emphasis on customer orientation and communication skills.

Salary

Attractive remuneration; Performance incentives included; Comprehensive medical and insurance coverage

Skills & Requirements

Must-have

  • Handle phone call enquiries
  • Process reservations and ticketing
  • Maintain member accounts
  • Meet daily KPI requirements
  • Work rotating shifts

Nice-to-have

  • Strong time management skills
  • Analytical problem-solving abilities
  • Comfortable with multiple computer systems
  • Previous contact centre experience
  • Excellent verbal communication in English

Key Requirements

  • GCE 'N' levels or equivalent
  • 1 year contact centre experience preferred
  • Fresh graduates encouraged to apply
  • Fluency in English and supporting market language

Work Rights

Not specified

Tailored Resume

Cover Letter