Base: $92,300.00 - $166,850.00; bonus/equity: not ...
Fully remote
Lead end-to-end problem management
Coordinate root cause analysis
Drive corrective and preventive actions
The Problem Manager leads structured problem investigations, coordinates root cause analysis efforts across technical teams, and drives corrective and preventive actions that improve service stability, reduce repeat incidents, and strengthen operational performance
Job Summary
The Problem Manager leads structured problem investigations, coordinates root cause analysis efforts across technical teams, and drives corrective and preventive actions that improve service stability, reduce repeat incidents, and strengthen operational performance.
This role is expected to use approved AI tools responsibly to improve the speed and consistency of analysis, documentation, and reporting.
Leidos is looking for practitioners who are comfortable working across incident management, problem management, change management, and service operations in a complex enterprise environment.
Matching Summary
The Problem Manager leads structured problem investigations, coordinates root cause analysis efforts across technical teams, and drives corrective and preventive actions that improve service stability, reduce repeat incidents, and strengthen operational performance.
Salary
Base: $92,300.00 - $166,850.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Lead end-to-end problem management
Coordinate root cause analysis
Drive corrective and preventive actions
Work with incident, problem, change management
Use AI tools for analysis and reporting
Nice-to-have
Support service review discussions
Contribute operational insight to change planning
Familiarity with Agile ways of working
Familiarity with service reliability practices
Key Requirements
Bachelor’s degree with 8–12 years of relevant experience, or Master’s degree with 6–10 years of relevant experience
Experience in Problem Management, Major Incident Management, Service Operations
Demonstrated experience facilitating root cause analysis
Strong written and verbal communication skills
Practical technical familiarity with enterprise infrastructure
Ability to obtain and maintain a Public Trust clearance