Customer Support Associate

Synthesia

Remote
Competitive salary; stock options included; benefi...
**
1 year technical support experience
Excellent verbal and written communication
Experience with crm systems like intercom
** Synthesia is seeking a Customer Support Associate to provide exceptional support to customers using their AI video platform. The role involves responding to inquiries, resolving issues, and collaborating with various teams to enhance customer satisfaction. **

Job Summary

  • Synthesia is the world's leading AI video platform used by over 90% of the Fortune 100.
  • The role involves responding to customer inquiries via email, chat, or social media while maintaining accurate records in CRM systems.
  • Employees receive a competitive salary, stock options, 100% medical/dental/vision coverage, and a brand new computer setup.

Matching Summary

Match Score: 75

** Synthesia is seeking a Customer Support Associate to provide exceptional support to customers using their AI video platform. The role involves responding to inquiries, resolving issues, and collaborating with various teams to enhance customer satisfaction. **

Salary

Competitive salary; Stock options included; Benefits: 100% Medical, Dental & Vision, 401k Plan, Paid parental leave

Skills & Requirements

Must-have

  • 1 year technical support experience
  • Excellent verbal and written communication
  • Experience with CRM systems like Intercom

Nice-to-have

  • College degree in related field
  • Ability to work flexible shifts
  • Fast-paced dynamic environment

Key Requirements

  • High school diploma or equivalent
  • At least 1 year experience in technical support
  • Good computer skills with CRM software

Work Rights

Not specified

Tailored Resume

Cover Letter