Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Fully remote with flex work, requiring at least 50% in-office or field time quarterly.
Workday prism analytics expertise
People analytics platform knowledge
Sql and python scripting proficiency
Workday is seeking a Manager of Technical Support Engineering for their Analytics Platform, a role focused on leading a global support team while ensuring high customer satisfaction and technical excellence. The company values collaboration, innovation, and a strong culture of support, aiming to foster an inclusive environment for its employees

Job Summary

  • This role leads a high-performing global team of analytics support engineers to deliver world-class support to Workday customers.
  • The position requires deep technical investigation across analytics performance, query optimization, and system health diagnostics.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least half the quarter in the office or field.

Matching Summary

Match Score: 85

Workday is seeking a Manager of Technical Support Engineering for their Analytics Platform, a role focused on leading a global support team while ensuring high customer satisfaction and technical excellence. The company values collaboration, innovation, and a strong culture of support, aiming to foster an inclusive environment for its employees.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • People Analytics platform knowledge
  • SQL and Python scripting proficiency
  • Distributed systems troubleshooting
  • 24x7 on-call rotation management
  • Root cause analysis and post-mortems

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism culture fit
  • Experience with Jupyter Notebooks
  • Inclusive leadership style
  • Strategic roadmap influence skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years leading technical teams
  • Strong background in reporting tools and performance methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter