Policy Owner Service, Specialist

AIA Group

Kuala Lumpur, Malaysia
After-sales support
Policy administrative processes
Customer service standards
Responsible for providing after-sales support to policy-related administrative processes

Job Summary

  • Responsible for providing after-sales support to policy-related administrative processes.
  • Display good leadership skills and maintain quality service by enforcing quality and improving customers service standards.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

Responsible for providing after-sales support to policy-related administrative processes.

Skills & Requirements

Must-have

  • after-sales support
  • policy administrative processes
  • customer service standards
  • team performance monitoring
  • work process improvements

Nice-to-have

  • leadership skills
  • coaching new staff
  • difficult requests resolution
  • ambitious people
  • inspiring leaders

Key Requirements

  • 5 years relevant experience in insurance
  • Degree or Diploma in any disciplines
  • Competent verbal and written communication in English and Bahasa Malaysia
  • Computer literate and well versed in MS Office
  • Able to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter