Not specified; not specified; competitive remunera...
Hybrid
Strong written and verbal communication skills
Experience in customer service and complaints handling
Ability to handle challenging conversations with empathy
DXC Technology is seeking a Customer Service & Complaints Specialist to enhance customer experience by managing complaints, providing coaching, and contributing to service improvements. The role requires strong communication, analytical skills, and a commitment to customer service excellence
Job Summary
The role is responsible for delivering customer service coaching to staff and leading service recovery activities in response to customer feedback.
Candidates must manage complaints end-to-end while conducting thorough investigations and drafting clear responses within agreed timeframes.
DXC Technology offers a culture of inclusion with benefits including flexible leave options, paid parental leave, and extensive development resources.
Matching Summary
Match Score: 85
DXC Technology is seeking a Customer Service & Complaints Specialist to enhance customer experience by managing complaints, providing coaching, and contributing to service improvements. The role requires strong communication, analytical skills, and a commitment to customer service excellence.
Salary
Not specified; Not specified; Competitive remuneration and benefits package
Skills & Requirements
Must-have
Strong written and verbal communication skills
Experience in customer service and complaints handling
Ability to handle challenging conversations with empathy
Sound judgement within policies and regulatory frameworks
Nice-to-have
Experience in insurance or financial services environments
Knowledge of workers' compensation regulations
Proven ability to drive process improvements
Collaborative approach with legal and operational teams
Key Requirements
Experience in regulated environments highly regarded
Demonstrated commitment to customer-centric service excellence
Effective time management with ability to meet deadlines