Remote Platform Strategy & Enablement Manager

Signet Jewelers Ltd

Support Center, OH, United States
Base: $70,000.00 - $95,000.00; bonus/equity: not s...
Remote / hybrid (northeast, oh or dfw, tx)
Salesforce service cloud administration
Liveperson platform management
Ai capabilities adoption
Signet Jewelers is seeking a Remote Platform Strategy & Enablement Manager to lead the administration and improvement of core systems for contact center operations and virtual sales. The position requires strong experience in Salesforce and Genesys Cloud, along with excellent communication and analytical skills

Job Summary

  • Leads the administration and continuous improvement of core systems powering contact center operations, digital engagement, and virtual sales.
  • Manages a team of platform administrators specializing in Salesforce CRM, access management, knowledgebase content, and virtual selling tools.
  • Drives adoption of AI capabilities within the Customer Connection Center to improve agent performance and customer experience.

Matching Summary

Match Score: 85

Signet Jewelers is seeking a Remote Platform Strategy & Enablement Manager to lead the administration and improvement of core systems for contact center operations and virtual sales. The position requires strong experience in Salesforce and Genesys Cloud, along with excellent communication and analytical skills.

Salary

Base: $70,000.00 - $95,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Salesforce Service Cloud administration
  • LivePerson platform management
  • AI capabilities adoption
  • System access administration
  • SOX controls and audits

Nice-to-have

  • Customer Connection Center operations
  • Cross-functional collaboration
  • Continuous improvement mindset
  • Agent performance enhancement

Key Requirements

  • 2+ years of related experience
  • Experience with Salesforce & Genesys Cloud

Work Rights

Not specified

Tailored Resume

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