Customer Support Agent (fluent In Spanish) - Freelance Project

Invisible Expert Marketplace

Ecuador
$5ph
Fully remote
Bilingual english<>spanish
Retirement plan support
Technical troubleshooting
Invisible Expert Marketplace is seeking a bilingual Customer Support Agent fluent in Spanish and English for a freelance project. The role involves providing customer support related to retirement plans and requires strong communication skills and technical troubleshooting abilities

Job Summary

  • Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
  • Assist with account activation, integration troubleshooting, and product-related inquiries, delivering accurate guidance on client's retirement plan offerings.
  • Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions while collaborating with internal teams.

Matching Summary

Match Score: 75

Invisible Expert Marketplace is seeking a bilingual Customer Support Agent fluent in Spanish and English for a freelance project. The role involves providing customer support related to retirement plans and requires strong communication skills and technical troubleshooting abilities.

Salary

$5/hour

Skills & Requirements

Must-have

  • Bilingual English<>Spanish
  • Retirement plan support
  • Technical troubleshooting
  • Zendesk and Aircall proficiency
  • Work US-ET time zone

Nice-to-have

  • AI-driven technology support
  • Dynamic team environment
  • Fast-paced remote work

Key Requirements

  • High school diploma or equivalent
  • Bilingual fluency in Spanish and English
  • Previous customer service experience
  • Familiarity with retirement plans advantageous
  • Must pass a background check

Work Rights

Not specified

Tailored Resume

Cover Letter