Customer Success Architect - Federal Government

GitLab

Remote
Remote
Git workflows and sdlc
Ci/cd and devsecops practices
Customer success planning
Act as a strategic advisor to Federal Government customers, guiding them on DevSecOps platform adoption and achieving business outcomes

Job Summary

  • Act as a strategic advisor to Federal Government customers, guiding them on DevSecOps platform adoption and achieving business outcomes.
  • Drive customer adoption, retention, and satisfaction by developing success plans, providing technical enablement, and coordinating across internal teams.
  • Work remotely within a high-performance culture that embraces AI and values continuous knowledge exchange.

Matching Summary

Act as a strategic advisor to Federal Government customers, guiding them on DevSecOps platform adoption and achieving business outcomes.

Skills & Requirements

Must-have

  • Git workflows and SDLC
  • CI/CD and DevSecOps practices
  • Customer success planning
  • Technical enablement and onboarding
  • Cross-functional coordination

Nice-to-have

  • AI integration in workflows
  • Consultative relationship building
  • High-performance culture alignment

Key Requirements

  • Practical understanding of Git
  • Working knowledge of CI/CD
  • Experience defining business outcomes
  • Background in customer success/post-sales
  • Ability to manage customer portfolios
  • Strong communication and organizational skills
  • Experience planning technical initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter