Associate, Payroll Client Services - Sat- Wed - Amer

remotecareer.ai

AMER
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Robust understanding of regulatory requirements
Advanced knowledge in specific jurisdictions
Remote is hiring an Associate for their Payroll Client Services team, working Saturdays to Wednesdays in a fully remote capacity. The ideal candidate should have experience in payroll customer service, strong communication skills, and a dedication to customer satisfaction

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 85

Remote is hiring an Associate for their Payroll Client Services team, working Saturdays to Wednesdays in a fully remote capacity. The ideal candidate should have experience in payroll customer service, strong communication skills, and a dedication to customer satisfaction.

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Payroll customer service experience
  • Robust understanding of regulatory requirements
  • Advanced knowledge in specific jurisdictions
  • Excellent problem-solving capabilities
  • Superior written and verbal communication skills
  • Experience with Zendesk, Slack, and Notion

Nice-to-have

  • Energetic, curious, motivated, and ambitious
  • Keen interest in enhancing payroll expertise
  • Collaborative team member
  • Continuous learning and career development

Key Requirements

  • Experience in a payroll customer service role
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms like Zendesk
  • Experience with collaboration tools such as Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter