Analyst, Customer Experience & Research Coe

ING

Australia
**
Customer feedback analysis
Survey data analysis
Voc insights
** ING is seeking a Customer Experience & Research Analyst to turn customer insights into actionable outcomes, contributing to their goal of becoming Australia’s most loved mobile bank. The ideal candidate should possess strong analytical skills, a passion for customer experience, and a background in analytics or research, particularly within financial services. **

Job Summary

  • We’re on a mission to become Australia’s most loved mobile bank, and truly understanding our customers is central to that ambition.
  • This role sits at the heart of that mission — uncovering insights, surfacing opportunities and making it impossible for the business to ignore the voice of the customer.
  • Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated.

Matching Summary

Match Score: 75

** ING is seeking a Customer Experience & Research Analyst to turn customer insights into actionable outcomes, contributing to their goal of becoming Australia’s most loved mobile bank. The ideal candidate should possess strong analytical skills, a passion for customer experience, and a background in analytics or research, particularly within financial services. **

Skills & Requirements

Must-have

  • customer feedback analysis
  • survey data analysis
  • VoC insights
  • research outputs
  • actionable insights generation
  • stakeholder presentation skills

Nice-to-have

  • champion individuality
  • fresh thinking
  • move fast
  • make a difference
  • energetic
  • collaborative
  • action oriented

Key Requirements

  • 5+ years’ experience in analytics, research, CX or data driven roles
  • Technical capability in Excel, SQL or similar query languages
  • Experience with research tools, survey platforms or UX testing environments
  • Strong quantitative and qualitative research capability

Work Rights

Not specified

Tailored Resume

Cover Letter