This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts
Job Summary
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
The Patient Advocate plays a critical role in supporting the Pelvic Health and Neuromodulation organizations by delivering high-quality customer service and driving meaningful patient engagement.
Medtronic offers a competitive Salary and flexible Benefits Package including health, dental, vision insurance, 401(k) plan plus employer contribution and match, and paid time off.
Matching Summary
This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts.
Salary
Base: $53,600.00 - $80,400.00; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Health, Dental, Vision, HSA, FSA, Life Insurance, LTD, Dependent Daycare FSA, Tuition Assistance, Well-being Program, 401(k) match, PTO, Holidays, ESPP, EAP, Non-qualified Retirement Plan Supplement, Capital Accumulation Plan
Skills & Requirements
Must-have
Patient lead conversion
Phone engagement skills
Product knowledge
Outbound calls, email, SMS
Inbound patient callbacks
Customer relationship management system
Nice-to-have
Medical device product knowledge
Anatomy and physiology expertise
Team leadership experience
High-volume call center experience
Salesforce CRM and Five9 experience
Key Requirements
High School Diploma or equivalent with 4 years of customer service experience
Associate's Degree with 2+ years experience
Baccalaureate Degree with 1+ year experience
Requires unrestricted U.S. work authorization for non-Principal roles
Work Rights
Unrestricted US work authorization required for non-Principal roles