Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practices
Salesforce and gainsight proficiency
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions
Job Summary
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
The successful candidate will manage a portfolio of 50-60 accounts totaling over $5M ARR while driving adoption, renewals, and upsell opportunities.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits and growth support.
Matching Summary
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
Salary
Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practices
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
Strategic account planning expertise
Nice-to-have
Experience in EPM or financial ERP space
Pricing strategy and critical thinking
Trusted advisor executive presence
Collaboration across Sales and Product teams
Driving customer value beyond expectations
Key Requirements
Bachelor's degree or equivalent work experience
3+ years CSM supporting SaaS solution
2+ years CRM usage (Salesforce) and CS tools (Gainsight)
Proven ability to collaborate at Executive level
Experience managing ambiguity in complex environments