The Overnight Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit
Job Summary
The Overnight Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.
Provide attentive and genuine service to guests arriving during the night and support in-room requests with efficiency and courtesy.
At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly.
Matching Summary
The Overnight Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.
Salary
Hourly compensation rate of $37.91
Skills & Requirements
Must-have
Provide hotel support and service
Guest check-in/check-out
Guest profile management
Cashiering
Package handling
Maintain guest history database
Respond to guest feedback
Knowledge of New York City
Maintain clean and organized surroundings
Nice-to-have
Positive, inclusive, genuine personality
Innovative, engaging, energetic personality
Multi-lingual skills
Key Requirements
1 year of related luxury hotel experience
Graduate of Hotel School or College Degree is a plus
Proficient in Windows, Word, Excel, PowerPoint
Opera PMS knowledge is preferred
Excellent communication skills, both written and verbal in English
Ability to handle guest requests and concerns
Organized, manage time wisely, high attention to detail
Handle confidential materials and matters with full discretion
Handle a multitude of tasks in an intense, fast paced environment