Coordinates and executes operational support for all customer order-related processes, serving as the primary contact for transaction inquiries, forecast accuracy, and inventory requirements
Job Summary
Coordinates and executes operational support for all customer order-related processes, serving as the primary contact for transaction inquiries, forecast accuracy, and inventory requirements.
Responsible for creating and expediting sales orders, coordinating the Master Demand Plan with plant operations, and participating in Sales/Operations meetings to reconcile forecasts with manufacturing capacity.
Supports customer requests for quotes and product pricing, coordinates material returns, and monitors progress from initial contact to final resolution, providing timely reports to various departments.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, serving as the primary contact for transaction inquiries, forecast accuracy, and inventory requirements.
Skills & Requirements
Must-have
Customer order processing
Demand planning coordination
Master Demand Plan maintenance
Price list maintenance in Oracle
Customer quote and price support
Material return coordination
Internal and external communication
Nice-to-have
Respectful interaction
Open and honest communication
Doing the right things
Proactive problem-solving
Detail-oriented approach
Key Requirements
2-5 years customer service/manufacturing experience