Satair - It Supporter

Satair Pte Ltd

It incident and service request resolution
Major incident coordination and management
Hardware and software asset management
The role focuses on supporting colleagues by resolving IT incidents, service requests, and coordinating major incidents to ensure business continuity

Job Summary

  • The role focuses on supporting colleagues by resolving IT incidents, service requests, and coordinating major incidents to ensure business continuity.
  • Responsibilities include managing hardware and software assets, ensuring license compliance, and maintaining a stable PC environment for all users.
  • Candidates must possess strong written skills to create knowledge articles and participate in improving the stability of IT solutions.

Matching Summary

The role focuses on supporting colleagues by resolving IT incidents, service requests, and coordinating major incidents to ensure business continuity.

Skills & Requirements

Must-have

  • IT Incident and Service Request resolution
  • Major Incident coordination and management
  • Hardware and software asset management
  • IAM activities and security compliance
  • Knowledge article creation and documentation
  • Printer setup and peripheral support
  • Network troubleshooting DHCP DNS

Nice-to-have

  • Experience with IT projects participation
  • Ability to work in regional activities
  • Strong written communication skills
  • Collaboration with central IT teams
  • Service improvement mindset

Key Requirements

  • Bachelor's Degree or 1+ years experience within IT Support
  • ITIL Foundation certified
  • Experience with CMDB and IT Asset Life Cycle Management
  • Awareness of compliance risks and commitment to integrity

Work Rights

Not specified

Tailored Resume

Cover Letter