Experience with ai or revenue orchestration platforms
The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure significant ROI on the Signature Success Plan
Job Summary
The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure significant ROI on the Signature Success Plan.
This role involves driving adoption of Momentum's AI features, including Deal Execution, Customer Retention, and Coaching agents, while managing stakeholder relationships at all levels.
Salesforce offers comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.
Matching Summary
The Customer Success Manager serves as a trusted advisor and extension of the customer's workforce to ensure significant ROI on the Signature Success Plan.
Salary
Base: $123,100 - $186,300 annually (standard); Base: $147,400 - $202,600 per year (CA, NY, Boston, Chicago, Seattle, DC); Bonus/Equity: Not specified; Benefits: Comprehensive package including time off, insurance, 401(k)
Skills & Requirements
Must-have
3+ years Customer Success or SaaS experience
Strong consulting and C-level influence skills
Experience with AI or Revenue Orchestration platforms
Expert knowledge of Deal Execution and Retention agents
Ability to translate technical concepts to business terms
Nice-to-have
Prompt engineering basics for AI agent guidance
AI-driven sentiment and intent analysis usage
Proactive learning and mentorship seeking attitude
Experience with Salesforce ecosystem tools
Strategic partnership development capabilities
Key Requirements
3-4 years direct experience with AI or Revenue Orchestration platforms
Demonstrated ability to facilitate discussions and handle objections
Industry-relevant expertise in Customer Success or related fields