Lead Member Services Officer

State Employees' Credit Union

Leland, NC, US
Onsite
7 years directly related experience
Consumer lending program certification
Loan underwriting and review skills
The State Employees' Credit Union is seeking a Lead Member Services Officer in Leland, NC, to oversee branch operations, mentor staff, and manage member services. The role requires strong problem-solving and communication skills, with a focus on maintaining compliance and delivering excellent member service

Job Summary

  • Lead Member Services Officers are expected to manage the branch in the absence of senior leadership and mentor less experienced staff.
  • The role requires taking a leadership role in loan underwriting, ensuring team compliance with SECU policy, and supervising the collections process.
  • Candidates must demonstrate excellent critical thinking skills and the ability to resolve member complaints independently while maintaining confidentiality.

Matching Summary

Match Score: 85

The State Employees' Credit Union is seeking a Lead Member Services Officer in Leland, NC, to oversee branch operations, mentor staff, and manage member services. The role requires strong problem-solving and communication skills, with a focus on maintaining compliance and delivering excellent member service.

Skills & Requirements

Must-have

  • 7 years directly related experience
  • Consumer Lending Program certification
  • Loan underwriting and review skills
  • Collections process supervision
  • Member complaint resolution

Nice-to-have

  • Bachelor's degree preferred
  • Mentoring less experienced staff
  • Positive attitude toward members
  • Community event organization
  • Notary Public services

Key Requirements

  • High school diploma or GED required
  • Minimum 7 years of directly related experience strongly preferred
  • Completion of Consumer Lending Program courses within 6 months
  • Passing score on CLP Exam required within 6 months of hire
  • Completion of Core Module Program within 12 months

Work Rights

Not specified

Tailored Resume

Cover Letter