Guest Relations Manager

Fairmont Cheshire, The Mere

Knutsford, United Kingdom
Competitive salary; pension included; 28 days holi...
On-site
2+ years guest relations experience
Luxury hospitality supervisory background
Vip guest management expertise
Fairmont Cheshire, The Mere is seeking a Guest Relations Manager to enhance luxury guest experiences at their prestigious resort in Knutsford, UK. The ideal candidate will have a strong background in luxury hospitality, exceptional interpersonal skills, and a commitment to service excellence

Job Summary

  • The role serves as the hotel's primary ambassador to curate an exceptional and effortlessly luxurious guest experience reflecting Fairmont's heritage.
  • Candidates will oversee the entire guest journey from pre-arrival planning to post-stay follow-up while managing VIPs and special occasions.
  • Employees benefit from exclusive discounts across Fairmont, Raffles, and Accor hotels along with a competitive salary and pension package.

Matching Summary

Match Score: 85

Fairmont Cheshire, The Mere is seeking a Guest Relations Manager to enhance luxury guest experiences at their prestigious resort in Knutsford, UK. The ideal candidate will have a strong background in luxury hospitality, exceptional interpersonal skills, and a commitment to service excellence.

Salary

Competitive salary; Pension included; 28 days holiday plus public holidays

Skills & Requirements

Must-have

  • 2+ years Guest Relations experience
  • Luxury hospitality supervisory background
  • VIP guest management expertise
  • Opera PMS system knowledge
  • UK health and safety compliance

Nice-to-have

  • Additional international languages
  • Strong service recovery skills
  • Meticulous attention to detail
  • Exceptional interpersonal communication
  • Team leadership and development

Key Requirements

  • Minimum 2 years in Guest Relations or Front Office
  • Previous supervisory or managerial experience required
  • Understanding of UK hospitality standards and GDPR

Work Rights

Not specified

Tailored Resume

Cover Letter